Customer care
Refund Policy
A clear process for subscription cancellations, initial-purchase refunds, renewal refunds, and technical problems.
Last updated: August 16, 2026
1. Refund windows
Initial purchase: You may request a full refund within 14 calendar days after your first Bronom commercial subscription payment.
Renewal: You may request a refund within 7 calendar days after an automatic renewal payment.
These windows do not limit any longer refund or withdrawal right required by applicable law.
2. How to request a refund
Email hronom@gmail.com from the address used at checkout. Include your Creem order or transaction ID and a short explanation so we can find and resolve the purchase. Do not send payment-card details. We aim to answer within three business days.
3. Technical problems
If Bronom cannot be downloaded, activated, or used substantially as described, contact support with reproducible details. We will try to fix the issue, provide a working replacement or workaround, or issue an appropriate full or partial refund. A refund remains available within the applicable window even if troubleshooting is still in progress.
4. Abuse and exceptions
We may deny a discretionary refund where there is evidence of fraud, chargeback abuse, material license violation, or extensive use inconsistent with a good-faith evaluation. This does not affect mandatory consumer rights or refunds required by law.
5. Processing
Creem is the Merchant of Record and processes approved refunds to the original payment method. After approval, financial institutions may take approximately 5-10 business days to display the refund. Currency conversion or bank timing is outside our control.
6. Cancellation is separate
A refund request does not necessarily cancel future renewals. Cancel the subscription through the Creem Customer Portal, or ask hronom@gmail.com to help. Cancel before the renewal date to avoid the next charge.
7. Contact
Refund, cancellation, and billing support: hronom@gmail.com.